- How do I sign up for courses?
- What are the hours of operation for dentassist?
- What if I forgot my password?
- What if I forgot my username?
- How do I edit my profile and change some of my
personal information?
- I have not received an email with confirmation
of my purchase order?
- What if I have difficulties while ordering an
online CE course?
- Is my online transactions secure at your Web
site?
- What is your Privacy Policy?
- What are my payment options for purchasing online
CE courses?
- Is there a time limit for completing courses
after purchase?
- When will I receive the CE course completion
certificate?
- What is a passing grade for an exam?
- How long do you keep CE course completion records
and certificates?
- Do I have to finish a course once I start it?
- Do I have to finish a test once I start it?
- Can I receive a refund if I am not satisfied
with the course?
- Will the courses offered by dentassist.com online
fulfill my requirements for state re-licensure?
How do I sign up for
courses?
Go to our website at www.dentassist.com.Click on dental continuing
education online. Click ‘REGISTER NOW’. Register your information.
Click ‘Register’ at the bottom of the page. Make sure you write
down your username and password for future reference. This will
take you to your main continuing education page. You can purchase
courses and take your tests, view your testing history and manage
your account information (Edit Profile). To purchase CE online
courses, check the courses you would like to buy and click the
‘Purchase’ button at the bottom of the page. This will take you
to the Purchase Courses page. The courses you have selected to
purchase and the total amount will be listed. Fill out the credit
card information and click the ‘Purchase’ button at the bottom
of the page. Your purchase will be complete. Click ‘Return to
Main Account’ and you will be on your main continuing education
page. You can then View/Print curriculum and Take the Test or
you can logout and come back at your convenience after you enter
your username and password in the Member Login. Welcome to dentassist.com,
the dental continuing education online site that offers ease,
simplicity, convenience and cost effective courses for the busy
dental professional.
Return to Top What
are the hours of operation for dentassist?
What are the hours of operation for dentassist? dentassist is
available between the hours of 8:00 am and 5:00 pm, PST. Any emails
or telephone communication received during non-business hours
will be responded to the following business day. dentassist.com
is available 24 hours a day, 7 days a week to purchase CE online
courses, download course material, read course material and to
take your tests.
Return to Top What
if I forgot my password?
On the dental continuing education online Member Login page,
you can find a link ‘Forgot your password?
Click here’. Click and a page will open where you
enter your username. We will send an email to your registered
address with your password. Please contact us for additional help.
Return to Top What
if I forgot my username?
Please contact us, and we will help you get back to your account.
Return to Top How
do I edit my profile and change some of my personal information?
You Login with your Username and Password. This will take you
to your main continuing education page. You can manage your account
information and edit your profile by clicking on the ‘Edit Profile”
link. You can edit your profile/information. Make sure you click
the ‘Save’ button at the bottom of the page.
Return to Top I
have not received an email with confirmation of my purchase order?
An email with confirmation of your purchase is immediately sent
when your order is complete. Please make sure you check both your
regular and spam (bulk) mail folders. If you have not received
an email confirmation of your purchase order you may want to contact
us to verify your username and/or password was entered correctly
upon registration.
Return to Top What
if I have difficulties while ordering an online CE course
If you have any difficulties ordering your CE online courses. please contact us
for help. We will be glad to assist you.
Return to Top Is
my online transactions secure at your Web site?
Yes. dentassist.com online is committed to providing our clients
with the utmost privacy and data protection by safeguarding client
information and combating fraud. We have implemented a leading
provider of payment gateway services through Authorize.Net. Authorize.Net
uses the latest technology for secure Internet Protocol (IP) transactions,
and industry leading security protocols to protectclient information.
Authorize.Net provides the highest level of protection as part
of their standard payment gateway service.
Return to Top What
is your Privacy Policy?
dentassist respects your rights to privacy and is dedicated to
protecting the security of your personal and professional information.
None of your information will be divulged, shared or sold to any
other individuals, companies, web sites or entities. The only
information that we collect on our site is information we need
to maintain official records for the State Boards. The only time
we would release your information with your written permission
is to your State Dental Board per their request for an official
audit of your completed continuing education units. The credit
card numbers and information used to process your order are collected
by Authorize.Net, a secure payment gateway service utilizing the
latest technology. dentassist employees never have access to your
financial information, and it is never stored on our web site.
By registering with dentassist.com, you agree to receive email
correspondence from us.
Return to Top What
are my payment options for purchasing online CE courses?
You may purchase your CE courses online by credit card. VISA
and MasterCard are accepted. Our Web site will direct you to Authorize.Net,
our payment gateway service. You credit card is charged immediately
after you click “confirm order” during the checkout process in
Authorize.Net. You may also contact our office during business
hour and we can debit your credit card payment over the phone.
Return to Top Is
there a time limit for completing courses after purchase?
No. Your CE online course purchases will stay in your account
until you ‘Take Test’ at which time you will receive a CE course
completion certificate for your records.
Return to Top When
will I receive the CE course completion certificate?
You will receive the CE course completion certificate by email
in your registered address the next business day after you ‘Take
Test’. The course will be dated the date you took and passed the
test.You need to print the certificate and keep it for your records.
Return to Top What
is a passing grade for an exam?
You must pass the test with a score of 70% or higher. If you
do not receive a passing grade you may retake the test at no charge
one more time. Contact our office by email or telephone to request
a test retake.
Return to Top How
long do you keep CE course completion records and certificates?
We keep your CE course completion records for at least ten years
after the completion date. You may request a copy of your CE certificate
by email request or a telephone call.
Return to Top
Do I have to finish a course once I start
it?
No. You do not have to finish a course once you start it. You
may read a course online as many times as you wish or download
and print a curriculum to read at your convenience.
Return to Top Do
I have to finish a test once I start it?
No. You do not have to finish a test once you start it. You can
only take this test one time, so be careful to answer all questions
as correctly as possible. If you are not ready to take the test
after starting, click the ‘Cancel’ button at the bottom to return
to your main account without taking the test. After answering
all the questions you can click the ‘Score Test’ button at the
bottom. Your test score will appear immediately.
Return to Top Can
I receive a refund if I am not satisfied with the course?
Yes. You may request a refund within 30 days of submitting your
order. Refunds will be granted only for tests that have not been
submitted via online, mail, or fax.
Return to Top Will
the courses offered by dentassist.com online fulfill my requirements
for state re-licensure?
dentassist is an ADA CERP recognized provider and a Dental Board
of California Registered Provider, # RP3556. Continuing education
credits issued for CE course completion may not apply toward license
renewal in all the state licensing jurisdictions. It is the responsibility
of the licensee to verify the state CE requirements of your licensing
or regulatory agency. However, most, if not all states and many
countries recognize ADA CERP recognized providers for CE requirement
license renewal.
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